BERNINA DesignWorks - PaintWork Code

Delivery Information

We ship products from Toronto, Canada to many countries overseas. 

Rates
We always choose the most economic efficiency method to ship!

Dispatch and shipping time
We will dispatch your order from our warehouses within 2-3 business day of receiving your payment. Depending on where you are located, it will take another 5 to 10 days after dispatch for the shipment to reach you.

Note: Please verify you listed the correct shipping address on your order before making payment, as we can no longer alter the shipping address in the system once your payment is processed.  

1. When do you process a Refund?

Refunds are generally initiated in the following scenarios:
When Preauthorized paymet Orders are cancelled before delivery (Please read our Cancellation Policy)
If our courier partner is unable to deliver the order
If you wish to return the product, in accordance with our Return Policy

2. How long does it take to process Refund?

Refund depends upon the mode of payment. Please refer to the list below:
Net banking: 3 - 4 Business days
Debit card: 7 - 9 Business days
Credit card: 10 - 15 Business days
In case of any clarification or If you have not received the refund within the stipulated time, kindly contact your banks customer care number to know the status of the transaction.

3. When does a Refund get declined?

Refund may get declined if the product received by us is not as per your claim or Order ID is missing on the package.